Terms of service

This website is operated by Noor & Nest. Throughout the site, the terms “we”, “us” and “our” refer to Noor & Nest. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.

1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state, territory, or country of residence, or that you have permission from a parent or legal guardian.

You must not use our products or website for any unlawful or unauthorised purpose. You must also not transmit any viruses, malware, or harmful code through the website.

A breach of these Terms may result in the termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks. Payment information is always handled securely by our payment providers.

You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of the website or service without written permission from us.

3. Accuracy of Information

We aim to provide accurate and up-to-date information on our website. However, we do not guarantee that all information, product descriptions, prices, images, or availability details are always complete, accurate, or current.

Any reliance on the material on this site is at your own risk.

We reserve the right to update, change, or remove content from the website at any time without prior notice.

4. Products and Services

Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange according to our Return & Refund Policy.

We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your device’s display will show colours exactly as they appear in real life.

We reserve the right to limit the sales of our products to any person, region, or jurisdiction. We may exercise this right on a case-by-case basis.

We also reserve the right to limit quantities of any products we offer.

5. Pricing and Product Availability

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any product at any time without notice.

We are not liable to you or any third party for any price change, product modification, suspension, or discontinuance.

6. Orders and Billing Information

We reserve the right to refuse, cancel, or limit any order placed with us.

This may include orders that appear to be placed by resellers, distributors, or automated systems, or orders that we believe may be fraudulent or suspicious.

You agree to provide current, complete, and accurate purchase and account information for all orders made through our store.

You agree to promptly update your account and other information, including your email address, shipping address, billing address, and payment details, so we can complete your transactions and contact you if needed.

7. Shipping and Delivery

Shipping times are estimates only and may vary depending on your location, courier delays, supplier processing times, customs clearance, public holidays, or other factors outside our control.

Once an order has been shipped, we are not responsible for delays caused by third-party shipping carriers.

You are responsible for ensuring that your shipping address is correct at the time of purchase. Noor & Nest is not responsible for orders delivered to an incorrect address provided by the customer.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

We accept eligible returns within 14 days of delivery. Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or otherwise covered under Australian Consumer Law.

We do not charge restocking fees.

9. Australian Consumer Law

Nothing in these Terms limits your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement, refund, repair, or other remedy if a product is faulty, not as described, unsafe, or does not meet consumer guarantees.

10. Third-Party Tools and Links

Our website may include links to third-party websites, tools, apps, payment providers, or services that are not owned or controlled by Noor & Nest.

We are not responsible for the content, accuracy, policies, or practices of any third-party websites or services.

Your use of third-party services is at your own risk and may be subject to their own terms and policies.

11. User Comments, Feedback, and Submissions

If you send us feedback, suggestions, reviews, comments, images, or other submissions, you agree that we may use, edit, publish, or share them for business, marketing, or operational purposes unless you clearly tell us otherwise.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights.

You must not submit unlawful, abusive, offensive, misleading, or harmful content.

12. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

We collect and use customer information only as needed to process orders, provide customer support, improve our services, and meet legal or operational requirements.

13. Prohibited Uses

You are prohibited from using the website or its content:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To harass, abuse, insult, harm, defame, or discriminate
To submit false or misleading information
To upload or transmit viruses or malicious code
To collect or track personal information of others
To interfere with the security features of the website
For spam, phishing, scraping, crawling, or other harmful activities

We reserve the right to terminate your use of the website for violating any prohibited uses.

14. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, design elements, and branding, is the property of Noor & Nest or its content providers.

You may not use, copy, reproduce, modify, distribute, or exploit any content from this website without written permission from us.

15. Disclaimer of Warranties

We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from using the website will be accurate or reliable.

Products and services are provided “as is” and “as available”, except where required by law.

16. Limitation of Liability

To the maximum extent permitted by law, Noor & Nest is not liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of data, lost savings, replacement costs, or similar damages.

Nothing in this section excludes any rights or remedies you may have under Australian Consumer Law.

17. Indemnification

You agree to indemnify and hold Noor & Nest harmless from any claim, demand, loss, liability, or expense arising from your breach of these Terms or your violation of any law or third-party rights.

18. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be removed or limited to the minimum extent necessary. The remaining provisions will continue to apply.